6 Associate Jobs in HCL Company in multi-location Canada.

 6 Associate Jobs in HCL Company in multi-location Canada, Let’s see full details about it and apply


6 Associate Jobs


Job 1.



Location: Ontario


Experience: 7-12 Years


Skills: SCCM/SMS






JD for SCCM resource

1)Designing, Planning, and Implementing System Center Configuration Manager, such as:

Planning System Center Configuration Manager hierarchy and site system roles.

Creating and managing Boundary Groups across one or more Distribution Points.

Management of site communications. (Bandwidth, Senders, Secondary Sites, etc.)

Role-Based Administration: Managing custom roles and security scopes o Planning and securing SCCM using security certificates.

General monitoring of site health via SSRS, log files, and the SCCM console.

Planning, configuring, and implementing a backup plan to mitigate the loss of SCCM services in the event of a disaster with the least amount of data loss possible.


2)Manage Upgrades

2012 to Current Branch / In-Console Upgrades /Client Agent Upgrades


3)Manage and configure User and Device collections including:

Creating query-based collections

Configuring Site Collection Maintenance Windows

Configuring Power Management Rules


4)Deploying Operating System Images (primarily Windows 10) via SCCM OSD. This includes:

Configuring WDS, configuring PXE, configuring the VM build environment, and integrating with MDT o Build / Capture / Update Windows 10 images

Manage images (updating of Drivers, etc.)

Creating Distribution Points and distributing the images accordingly o Creating a deployment Task Sequence and deploying the Task Sequence

Creating Packages for Operating System Deployments.


5)Deployment of Applications and Software Updates including:

Creating and deploying applications with user device affinity, compliance settings, Software Center and task sequencing.

Monitoring updates via Automatic Deployment Rules (ADR), Update Groups, Deployment packages, and other methods.

Reporting on the success or failure of Application deployments


6)Management of Compliance Settings by creating and importing Configuration Items (CI)


7)Deploy Client Management agents

Manage clients using Group Policy, WSUS, logon scripts, Client Push, etc.

Troubleshoot client environment health


8)Manage and report on hardware and software inventory


9)Create, modify, and produce custom reporting as needed

To independently resolve tickets and ensure that the agreed SLA of ticket volume and time are met for the team.

To provide support for on-call escalations orL3 level support and doing incident and problem management

Work on value-adding activities such as Knowledge base update and management, Training freshers, coaching analysts, and conducting interviews or participation in hiring drives.

To adhere to quality standards, regulatory requirements, and company policies

To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases

To participate or contribute on EN business in the creation of proposals to drive Service improvement plans.

More Details


Job 2.




Location: Ontario


Experience: 5-9 Years


Skills: SCCM/SMS







Bachelor s degree in Computer Science, Mathematics or Computer Engineering

3+ years of DevOps including design and development of CI/CD experience in an agile/iterative delivery structure and is viewed as a subject matter expert

Experience in building and supporting automation, version control, and overall security of a CI/CD pipeline using AzureDevOps.

Demonstrated analysis, problem-solving and troubleshooting expertise

Flexible schedule: willingness to work nights and weekends as needed

Comfortable interacting with all levels of management

Ability to multi-task and perform effectively

Strong analytical, problem solving and decision-making skills to drive software development solutions

Experience with Kubernetes, Azure Cloud environment and products like Azure DevOps, AKS, Azure VM etc.

Understanding of Rest APIs and microservices, containers, and HTTP Server like Ngnix etc.

Strong scripting knowledge using ansible or shell scripting.

Knowledge of monitoring tools such as dynatrace, and any app insights.

To create work plans, monitor and track the work schedule for on-time delivery as per the defined quality standards.

To develop and guide the team members in enhancing their technical capabilities and increasing productivity.

To ensure process improvement and compliance in the assigned module, and participate in technical discussion or review.

To prepare and submit status reports for minimizing exposure and risks on the project or closure of escalations.

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Job 3.



Location: Alberta


Experience: 2.5-5 Years


Skills: Desk Side Services






End-User Support Technician: Job Description


As a member of the End User Support team, the candidate will provide high-quality support with very good customer service, technical expertise and timeliness. This position has frequent contact with end users, peers and managers primarily face to face as deskside support for service requests and on-site problem resolution. The candidate will work in a team environment with a collaborative approach to resolving customer problems and supporting other members of the Site Services department. The candidate will also provide hands and eyes support to other IT teams including but not limited to Audio Visual, Network, Server and print services.



As an End User Support Technician with a Minimum of 5 years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities:

Provide customer-facing end-user support that includes

Break-fix support for Laptop, desktops, tablets, and associated hardware peripherals

IMAC support including large scale/bulk office moves/re-stack activities (all moves)

Support for Operating System, base load software, MS Office suite and other business application

Support for the Imaging devices (print/scan/copy/fax) that includes printers and MFDs

Access related issues with a smart card, password and security, application configuration and troubleshooting, and general inquiries

Support for the Mobility devices (IOS/iPhone/IPads)

VIP and home-based office (HBO) user support

Manage the ticket queue in the remedy system and ensure they are resolved and closed within the defined service level maintenance

Respond to end-user requests for updates on ticket status and promptly follow up as needed.

Coordinate with vendors for the provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)

Perform managed print service invoicing/meter read/polling report verification

Perform end-user support related security and controls and compliance-related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs

Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades.

Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support

Provide IT support for disaster recovery and emergency response activities in the event of emergency situations at local sites.

Provide On-call support if required outside business hours on a rotational basis

Desired Skillsets

Strong understanding of Client based Operating Systems

Strong ticketing system experience

Proficient understanding of level 1 Helpdesk services

Strong understanding of end-user hardware

Strong knowledge of client-based applications

Proficient with common network protocols (TCP/IP) for device connectivity issues

Excellent communication skills (English & Local language)

Excellent customer engagement and customer service skills

Strong desire to help, share, and assist others

Excellent analytical skills, Work Ethic and Problem-solving skills

Basic Safety knowledge in order to assist users with ergonomic equipment

Ability to lift heavy equipment s within the stockroom

Customer experience – CSAT focused on Customer is #1 Attitude

Professional and courteous and Ability and patience to work in a highly dense client environment

Flexible for traveling to remote sites/Colocations

Technical Certification (Microsoft/HP/Dell) in a similar field will be an added advantage


To provide support for on-call escalations and doing root cause analysis of given issue


More Details


Job 4.



Location: Ontario


Experience: 4.5-8 Years


Skills: DWH Testing





To create| assign and track the project [module] work plans for delivery and also provide technical guidance for work completion.


To deliver consistent and predictable delivery quality across all verticals and horizontals through capability building or product quality focus. Enable the evaluation of projects based on the critical parameters

To deploy standardized delivery processes cutting across verticals and horizontals and ensuring the continuous improvement of systems by leveraging the reuse of knowledge, process assets and best practices for the respective cluster.

To improve consistency and efficiency of quality operations through convergence and economies of scale.

To promote high maturity culture in an industrialized environment.

To support the quality strategy, Annual Plans and review the functioning or performance of the respective clusters including: – Consolidation of CMMI and ISO certifications aligned to industrialized delivery and sustain the Level 5 Maturity – Deployment

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Job 5.



Location: Ontario


Experience: 7.5-12 Years


Skills: Project Management_Change Management






Bachelor s degree in Computer Science or related field

6+ years of previous release and/or project management experience, (A solid understanding of project management principles preferred)

Good Knowledge of SNOW /JIRA tools with hands-on experience

Formal training in project management practices preferred

Advanced knowledge of software development lifecycle

Experience with Azure DevOps or similar tools like JIRA

Experience working within Agile, Waterfall and hybrid environments

Demonstrated ability to coordinate cross-functional work teams toward task completion

Demonstrated effective leadership, time management, analytical skills, and attention to detail

Plan the release of project deliverables and release life cycle

Manage risks and resolves issues that affect release scope, schedule, and quality

Measure and monitor progress to ensure application releases are delivered on time and that they meet or exceed expectations

Coordinate release content and effort based on the application enhancements, project deliverables, production fixes and patching updates

Communicate all key project plans, commitments, and changes including requirements, QA plans, schedule, and scope changes

Manage relationships and coordinate work between different teams

Conduct Release Readiness reviews, Milestone Reviews, and Business Go/No-Go reviews

Produce Deployment, Run Books, and Implementation Plans

Manage Release Calendar and Confluence pages (JIRA) for all the releases/changes

Weekly/Monthly Release Reporting

Communicate release details and schedules to the SLT s / Businesses as required

Negotiate, plan, and manage all release activities

Work with Production Support team/Dev Team to understand impacts of branches and code merges

Maintain the release schedule for all core services and ensure alignment across key partners and vendors.

Continually work towards making improvements in the release process

Lead and coordinate the Go-Live activities including the execution of the deployment Plans and checklists.

Manage QA environments and assign them to the Monthly/Agile/Weekly releases

Change & Service Request creation for the deployments, supporting during the release windows when required

Participate in TAB/eCAB meetings for approvals and to discuss release scope and/or roadblocks

Maintain a release repository and manage key information such as build and release procedures, dependencies, and notification lists

Research new software development and configuration management methodologies and technologies and analyzes their application to current configuration management needs

Assist Delivery/Development Managers, Business Analysts and Team Leads with day-to-day activities including status reporting, utilizing Azure DevOps Boards to ensure development items are delivered on time adhere to high-quality standards and meet stakeholder expectations

Facilitate certain Stand-Ups, enabling the development and QA teams to discuss any obstacles to their tasks and give feedback to Business Analysts and Project Managers as necessary

Facilitate the grooming and backlog process on Azure DevOps Boards, remove impediments, ensuring completeness of new development tickets/requests in collaboration with BAs, DEVs and QAs.

Manage the Azure DevOps development tickets lifecycle including the final release into production in conjunction with the QA Manager or PMs

Prepare work items for the Change Advisory Board to review and present them on a weekly basis

Manage and execute emergency release activities


Co-ordination with On-Site Engineers and attending customer calls

Raising risks, issues and escalation to senior management and customer

To create all quality documents, collect metrics data

More Details


Job 6.



Location: Ontario


Experience: 7.5-12 Years


Skills: Project Management_Change Management






Work closely with the project sponsor, cross-functional teams, and assigned project managers to plan and develop scope, deliverables, required resources, work plan, budget, and timing for new initiatives

Manage program and project teams for optimal return-on-investment, and coordinate and delegate cross-project initiatives

Identify key requirements needed from cross-functional teams and external vendors

Develop and manage the budget for projects and be accountable for delivering against established business goals/objectives

Work with other program managers to identify risks and opportunities across multiple projects within the department

Analyze, evaluate, and overcome program risks, and produce program reports for management and stakeholders

Ability to manage ambiguity, uncertainty, and changing priorities

Ability to report and present accurately, confidently, and enthusiastically to the senior leadership team

Ability to take initiative, multi-task, and work in a fast-paced environment

Coaching and guidance of Project Managers

Understand Agile and Waterfall methodologies, be able to adapt to working in a bi-modal environment, and possess the capability to shift the team to execute in both ways

Co-ordination with On-Site Engineers and attending customer calls

Raising risks, issues, and escalation to senior management and customer

To create all quality documents, collect metrics data, and conduct Audits. To perform Value creation and KM activities.

To create project plans and keep track of the schedule for on-time delivery as per the defined quality standards

To ensure process improvement and compliance, participate in technical design discussion and to review technical documents

More Details

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