Associate consultant job in Ontario

DESIGNATION: Associate consultant

Company:HCL Technologies LTD


EXPERIENCE: 4.5-8 Years


Skills: EIS-Storage-EMC





Storage Architect L3+/L4

Job Description :

Manage the Technical post-sales relationship for accounts. Serve as the primary Technical client contact and advocate for day-to-day and escalated issues and requests.

Good hands-on knowledge over NetApp cluster management basics, node management, managing SVMs, cluster access management, NetApp security configuration, license management, job scheduling, cluster data backup and restore management.

Management of NetApp core dumps, monitoring storage file systems, managing system performance, and SVM management.

Establish and maintain customer satisfaction across accounts through account planning, proactive client communications, issue remediation and containment, and performance measurement.

Protect existing revenue streams, additional revenue generation.

Good hands-on understanding of DD architecture CLI hands-on as an add-on.

Hands-on experience over SNMP and configuration settings.

Concrete knowledge over log files and authentication mechanisms.

Managing storage network connections, AD/DNS settings and configuration.

Expertise in handling and managing system upgrade procedures.

Experience in storage migration and automation tasks, service improvements and performance tunings.

Management of Entrees and snapshots/CIFS/shares/SMB/NFSV4.

Management of DD boost, SCSI targets, metadata over flash.

Good hands-on experience over DD VTLs, DD encryption and DD replicator.

Hands-on knowledge over DD secure multi-tenancy, cloud tier, retention locks

Experienced in Cloud Services and applications, Managed services.

Actively farm existing account base to identify new solutions or service opportunities. Provide valuable account information and insight to support the sales force.

Build and execute an account-specific relationship framework inclusive of regularly scheduled status calls, quarterly business reviews, account documentation, reference management, and account planning sessions.

Leverage internal subject matter experts to help customers optimize their investment, ensure program objectives are being met, and measure the value of the solution to their organizations.

Create Service Improvement plans

Coordinate activities and provide leadership on directions of key projects, initiatives, and issues across internal business units.

Conduct regular briefings on account status to senior management and other internal stakeholders.

Responsible for Capacity reports, Risk charters for managed accounts.



Total Experience of 12-15 with10 yrs. Cloud management experience.

Experience with Virtualization, Windows/Linux platforms.

Experience in Public Cloud (AWS, Azure, etc. ) with Certification would be an advantage.

Exposure to Firewalls, Proxies (physical and cloud), IDS / IPS.

Exposure to security audits of enterprise-level.

Technical Core understanding of operating systems.

Technical understanding of Storage and Backups.

Understanding of emerging trends in Storage and Virtualization layers.

Understanding of emerging Information Security trends and position for customers.

Excellent analytical and problem-solving skills.

Excellent logical reasoning to assess technical issues.

Capacity Management for customer infrastructure and services.

Risk Identification and tracking for Customer infrastructure.

Leading customer calls and getting to the conclusion on the purpose of the call.

Ability to audit customer infrastructure and suggest improvements.

Ability to forecast churn and upgrades for account base.

Ability to tailor message formats and contents to the audience and get heard.

Ability to manage multiple initiatives simultaneously.

Comfortable dealing with complex





EXPERIENCE: 4.5-8 Years


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