Claims Vendor Management Sr. Specialist
Company: Zurich Insurance Group Ltd
Location: Toronto
Experience: 6 -8+ years
Job Description
This role has responsibility for administering contracts with outside vendors in line with Claims Management Strategy. Interfaces between Vendors and the Company and ensures the Company´s requirements are met. Seeks to improve vendor performance and drives high quality competitively priced vendor solutions. Assists in strategies to optimize vendor service performance and cost across the Claims organization. Seeks out new vendors to meet the requirements of the Organization.
Job Qualifications
Required:
- Bachelors Degree and 6 or more years of experience in the Vendor Management area
OR
- High School Diploma or Equivalent and 8 or more years of experience in the Vendor Management area
AND
- Experience managing external business relationships and performance
Preferred:
- Experience managing projects or teams
Job Accountabilities – Key Accountabilities
- Responsible for managing and sourcing Claims vendors within the agreed authority levels. Works closely with the procurement function, is responsible for the due diligence process and negotiating new contracts.
- Responsible for the development of vendor agreements for the larger/more complex vendors and supporting the associated negotiations.
- Ensures quality and delivery of service level agreements by auditing and tracking vendors within area of responsibility.
- Tracks and reports metrics to ensure performance against the agreed service levels. Manages Claims vendor performance issues in area of responsibility.
- Participates in vendor performance reviews within area of responsibility / defined vendors and meetings with new and/or potential vendors. Drives continuous improvement in customer experience and cost savings.
- Seeks out opportunities to eliminate redundancies and leakage in the Claims organization.
- Adheres to the Global Claims Policy in the development and management of vendor agreements.
- Monitors competitor activity to help ensure we maintain a competitive advantage and manage our vendors in line with industry standards and best practices.
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