DESIGNATION: Consultant
Company: HCL Technologies Limited
LOCATION: Ontario
EXPERIENCE: 7.5-12 Years
No. OF POSITIONS: 1
Skills: Oracle (APPS)-Oracle AppsDBA-AWS Cloud Administration
BUSINESS SUPP FT | CONSULTANT | ONTARIO
JOB DESCRIPTION:
As per JD (1.) To independently resolve tickets and ensure that the agreed SLA of ticket volume and time are met for the team. (2.) To provide support for on-call escalations orL3 level support and doing incident and problem management (3.) Work on value-adding activities such Knowledge base update and management, Training freshers, coaching analysts, and conducting interviews or participation in hiring drives. (4.) To adhere to quality standards, regulatory requirements, and company policies (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (6.) To participate or contribute to EN business in the creation of proposals to drive Service improvement plans.
QUALIFICATION:
SKILLS:
EIS-Network Data-Network Data
EXPERIENCE: 4.5-8 Years
No. OF POSITIONS: 1
post 2
DESIGNATION: Consultant
Company: HCL Technologies Limited
LOCATION: Ontario
EXPERIENCE: 4.5-8 Years
- OF POSITIONS: 1
Skills: CFS-Platform Engineering-Public Cloud
BUSINESS SUPP FT | CONSULTANT | ONTARIO
JOB DESCRIPTION:
As per JD (1.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (2.) To provide support for on-call escalations orL3 level support and doing incident and problem management (3.) Work on value-adding activities such as Knowledge base update and management, Training freshers, coaching analysts, and conducting interviews or participation in hiring drives. (4.) To adhere to quality standards, regulatory requirements, and company policies (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (6.) To participate or contribute on EN business in the creation of proposals to drive Service improvement plans.
QUALIFICATION:
SKILLS:
CFS-Platform Engineering-Public Cloud
EXPERIENCE: 4.5-8 Years
No. OF POSITIONS: 1
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