Contractor Jobs
Company: HCL Technologies
LOCATION: Ontario
EXPERIENCE: 2.5-5 Years
No. OF POSITIONS: 1
Skills: DWP-FSS-Desk Side Services
CONTRACT | ASSOCIATE | ONTARIO
DESIGNATION: Associate
JOB DESCRIPTION:
Division/Department EUC SBU
Location List PRF #
Job Title Deskside L2
Reports to No of position
:
Stream : SERVICE DESK Type of position: L2
Title Desk side L2
Level of SD Admin List
General Description
This position assists staff with technical support or desktop/laptop computers, applications, printers and related technologies.
Responsibilities:
Assists staff with installation, configuration and ongoing usability of computers and peripherals within established standards and guidelines
Works with vendor support contacts to resolve technical problems
Works with service desk and RDS as appropriate to determine and resolve problems received from clients
Responds to support requests from service desk, users and other infrastructure teams
Performs upgrades as directed to ensure the longevity of equipment
Keep track of request and make sure they are implemented as planned
Participate in incident handling concerning desktop changes.
Participate in projects concerning bigger desktop changes, for example rollout of new antivirus.
Microsoft environment knowledge (desktop & server).
Have some level of technical understanding of the products building up a desktop service.
Experience from the desktop environment.
Ensures that computers connect seamlessly with diverse systems including validation systems, file servers, email servers, application servers and administrative systems.
Provide weekly reports
Implement best practices
Be the single point of contact with customer
Technical Requirements
Should have experience In Windows 10 upgrade
Exposure on managing remote sites
Phone support experience necessary.
Technical helpdesk or technical call center experience is necessary.
Disciplined, systematic problem solving skills required.
Windows and Novell Operating systems
Clients: Windows7, Windows Vista, Windows XP, Windows 2000
Servers: Windows 2000, Windows 2003, Windows 2008,
Knowledge of Active Directory, Novell eDirectory, Lotus Notes and Exchange 2003/2007
ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center
Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools
MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio
Internet browsers (e.g. Explorer, Chrome, Firefox),
VPN and remote dial-in users
Support for laptop, desktops, and printers
PDA and blackberry support
Apple Ipad Device support
Others: Adobe Acrobat and other common desktop applications like Winzip, etc
Soft Skills
– Excellent communication and conversation skills (Verbal and Written)
– Good documentation skills [B2 LEVEL]
– Should have a great customer handling skills
– Able to handle unforeseen situations
– High level of acceptance
– Can drive HCL s value and its methodology
– Willing to work on ratating 24X7X365 shifts – No travel
Other Skills / Experience
Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone.
Personal dedication to providing high quality, superior service at all times. Ability to finish what is started is a must.
Ability to integrate as a cross-functional, team player in a fast-paced environment where all information is shared.
Ability to learn new information qui
QUALIFICATION:
SKILLS:
DWP-FSS-Desk Side Services
EXPERIENCE: 2.5-5 Years
No. OF POSITIONS: 1
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