Senior engineer job in Ontario

Senior engineer

Company: HCL Technologies Ltd

LOCATION: Ontario

EXPERIENCE: 2.5-5 Years

No. OF POSITIONS: 1

SKILLS:

DWP-FSS-Desk Side Services

 

 

BUSINESS LINE FT | SENIOR ENGINEER | ONTARIO

JOB DESCRIPTION:

DESIGNATION: Senior engineer

 

IBM SBT- TOR04

Job Location:- 300 Bartor Road, Toronto, Ontario

Job Description:

Responsibilities

Rack, Build, cable, configure, and provision Intel and AMD Servers

Rack, cable, and deploy Cisco Layer 2 networking equipment

Troubleshoot, test, and quality assurance of Server hardware

Professionally resolve hardware issues via a trouble ticket

 

Desired Experience:

Operating System Installation – Windows Server, Linux, Unix

Cabling knowledge beyond dressing or running cabling; such as confidently comprehending port mappings and ability to know the differences and purposes behind each cable type

Understanding of basic hardware troubleshooting and applying logical methods of resolution

Rack, cable, and deploy Cisco Layer 2 networking equipment a plus

Experience with RAID levels is a plus

Web Server and Database installation experience a plus

Must be able to work in this country without Sponsorship

Must be willing to learn quickly, multitask, and work in a fast pace environment

To provide support for on-call escalations and doing root cause analysis of the given issue

To independently resolve tickets within the agreed SLA of ticket volume and time

To adhere to quality standards, regulatory requirements, and company policies

Work on value-adding activities such as Knowledge base update and management, Training freshers, coaching analysts

To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases

QUALIFICATION:

SKILLS:

DWP-FSS-Desk Side Services

EXPERIENCE: 2.5-5 Years

No. OF POSITIONS: 1

More Details

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