Job Title: Specialist

Company: HCL Technologies Limited

LOCATION: SASKATCHEWAN

EXPERIENCE: 2.5-5 Years

No. OF POSITIONS: 1

Skills: DWP-FSS-Desk Side Services

BUSINESS LINE FT | SPECIALIST | SASKATCHEWAN

JOB DESCRIPTION:

attached (1.) To provide support for on-call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value-adding activities such as Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases

QUALIFICATION:

SKILLS:

DWP-FSS-Desk Side Services

EXPERIENCE: 2.5-5 Years

No. OF POSITIONS: 1

More Details

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