Job Title: Specialist
Company: HCL Technologies Limited
LOCATION: SASKATCHEWAN
EXPERIENCE: 2.5-5 Years
No. OF POSITIONS: 1
Skills: DWP-FSS-Desk Side Services
BUSINESS LINE FT | SPECIALIST | SASKATCHEWAN
JOB DESCRIPTION:
attached (1.) To provide support for on-call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value-adding activities such as Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
QUALIFICATION:
SKILLS:
DWP-FSS-Desk Side Services
EXPERIENCE: 2.5-5 Years
No. OF POSITIONS: 1
Also Read…
- Technical lead Job in New Brunswick
- APPLICATION DEVELOPER Job in Canada
- 5 posts Channel Sales Manager jobs in multi location
- Project manager Job in Georgia
- Senior developer Job in Pune
2 thoughts on “Specialist Job in SASKATCHEWAN”