Sr. software developer
Company: HCL Technologies LTD
LOCATION: British Columbia
EXPERIENCE: 7.5-12 Years
No. OF POSITIONS: 1
SKILLS:
Technical Skills (ERS)-Languages-C++
BUSINESS LINE FT | SR. SOFTWARE DEVELOPER | BRITISH COLUMBIA
JOB DESCRIPTION:
DESIGNATION: Sr. software developer
Monitor internal support forums, triage and respond to questions and support requests from Facebook engineers using internally developed support processes and workflows
Communicate and escalate issues to the proper engineering teams or owners for resolution when necessary
Use log files and Facebook data tools to investigate problems and correlate them to release events, code rollouts or ongoing production issues
Apply debugging tools and techniques to clarify issues and add relevant information for owners
Effectively communicate resolutions and workarounds to customers, engineers and leadership
Write basic tools and test cases to improve the speed and quality of support
Organize and facilitate office hours
Track and follow up on customer requests and issues
Work with engineers, product management, and engineering leadership to deliver customer feedback and highlight patterns that can help prioritize product features or bug fixes
(1.) To interact with the customer and internal teams to gather requirements for development purposes. (2.) To perform activities related to enhancement creation of documents for CMMi and client requirements (3.) To provide client support by presenting data, information, ticket resolution, and day-to-day support activities like monitoring client requirements (4.) To provide support for enhancement (major and minor) or new developments based on business requirements as provided by the client as well as from the functional and technical team of HCL on the project. (5.) To provide technical guidance to junior developers
QUALIFICATION:
SKILLS:
Technical Skills (ERS)-Languages-C++
EXPERIENCE: 4.5-8 Years
No. OF POSITIONS: 3
