Underwriting Services Manager – Financial Lines, Surety, Accident & Health and Programs
Company: Zurich Insurance Group Ltd
Experience: 6-8 Years
Under broad management direction, provides leadership in managing all operation activities and related support in one or more processing locations; manages all operational activities or aspects associated with a high volume production environment.
- Bachelor’s Degree and 6 or more years of experience in Insurance
- High School Diploma or Equivalent and 8 or more years of experience in Insurance
- Zurich Certified Insurance Apprentice including an Associate Degree and 6 or more years of experience in Insurance
- 2 or more years of people management experience
- Insurance Industry Experience in Financial Lines, Surety, Accident & Health or Programs
Job Accountabilities – Key Accountabilities
Directly responsible for the attainment of service goals, including the achievement of production timeliness and quality standards for all supported areas.
Manages to the established performance metrics, prepares and manages within operational budgets, responds to changing requirements.
Responsible for managing the relationship with business partners and creating a positive processing center environment.
Ensures compliance to all enterprise standards. Is responsible for managing others, including staffing, recruiting, performance management, coaching/counseling, staff development, and leadership.
Responsible for the establishment and adherence to Standard Operating procedures for four separate business units
Plans and executes strategic vision.
Identifies operational efficiencies and executes a plan to implement improvement actions.
Special projects: SME (subject matter expert) for operational workflow, testing, and development of new systems
Develops and maintains strong, positive Business Unit relationships.
Troubleshoots problem areas; resolves problems.
Ensures that operation performs at expected standards.
Tracking and reporting on key performance metrics to Senior Management
Business Travel, as required
Extended Hours during Peak Periods, as required
Maintain a Valid Driver’s License, as required
Regular Predictable Attendance
Visibility in the Office, as required – minimum 3 days a week in the office.