Associate-mpe , Specialist job in Gurgaon and Bangalore

job 1.

 Associate-mpe

Company: HCL Technologies LTD

LOCATION: Gurgaon

EXPERIENCE: 1-3 Years

No. OF POSITIONS: 8

SKILLS:

Bachelor of Science

 

 

DELIVERY DOMAIN | ASSOCIATE-MPE | GURGAON

JOB DESCRIPTION:

DESIGNATION: Associate-mpe

 

To process Orders in liaison with suppliers and partners. Track order Shipment and close to client satisfaction

Process the order in coordination with the stakeholders. Document clear order notes as per quality norms in SAPorCRM. End-to-end tracking of shipped orders. Close order basis client confirmation

To comply to agreed SLAor customer timelines and adhere to the high-quality norms set to ensure zero-error

Understand the requirements from the order and validate the line items in line with the product configuration available in SAPorClient CRM. Identify gaps and rectify

QUALIFICATION:

SKILLS:

Bachelor of Science

EXPERIENCE: 1-3 Years

No. OF POSITIONS: 8

More Details

 

Job 2.

 

Specialists

Company: HCL Technologies LTD

LOCATION: Bangalore

EXPERIENCE: 2.5-5 Years

No. OF POSITIONS: 1

SKILLS:

B.Tech

 

 

SPECIALIST | BANGALORE

JOB DESCRIPTION:

DESIGNATION: Specialist

 

Service desk-JD• Delivery of training along the provided process and soft skills curriculum • Responsible for the certification of the new hire trainings• Responsible for the overall performance of the training batch on their SLAs and customer satisfaction scores post training• Evaluate the Training needs and develop new training modules• Conduct soft skills training sessions for the customer-facing staff• Participate in the calibration of Trainers, QAs within team• Support Front Line Recruitment Team to assess the quality of new hires• Provide quality real-time support, feedback, refresher, and corrective training

To provide support for on-call escalations and doing root cause analysis of given issue

To independently resolve tickets within the agreed SLA of ticket volume and time

To adhere to quality standards, regulatory requirements and company policies

Work on value-adding activities such as Knowledge base update and management, Training freshers, coaching analysts

To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases

QUALIFICATION:

SKILLS:

B Tech

EXPERIENCE: 2.5-5 Years

No. OF POSITIONS: 1

More Details

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