Senior management trainee
Company: HCL Technologies LTD
LOCATION: Chennai
EXPERIENCE: Fresher
No. OF POSITIONS: 1
SKILLS:
Masters in Business Administration, MBA, MBA(PGDM)
DELIVERY DOMAIN | SENIOR MANAGEMENT TRAINEE | CHENNAI
JOB DESCRIPTION:
DESIGNATION: Senior management trainee
To provide information to their customer regarding their queries and resolve the end customer issues as per defined SLA , Able to work independently and efficiently to meet SLA , Able to comprehend the request of the customer and meet the quality standard
Participate in planning and forecasting exercises with onshore and business associates
Create financial reports on costs and allocations and perform analysis on various cuts for presentation to management and business groups
Identify and implement improvements in formats and templates used for reporting and analysis
Ensure that all SLAs are met, measured and reported to the clients on agreed frequency
Run the governance with clients and maintain action logs to record, track and close the issues
Act as first escalation point of contact for all service delivery related matters
Conduct team meetings, collect information on people issues and implement actions to address them.
Review of deliverables on defined parameters.
Continuous process improvements to create capacities.
Build, own and improve internal controls in the processes
QUALIFICATION:
SKILLS:
Masters in Business Administration, MBA, MBA(PGDM)
EXPERIENCE: Fresher
No. OF POSITIONS: 1
