Senior management trainee job in Chennai

Senior management trainee

Company: HCL Technologies LTD

LOCATION: Chennai

EXPERIENCE: Fresher

No. OF POSITIONS: 1

SKILLS:

Masters in Business Administration, MBA, MBA(PGDM)

 

 

DELIVERY DOMAIN | SENIOR MANAGEMENT TRAINEE | CHENNAI

JOB DESCRIPTION:

DESIGNATION: Senior management trainee

 

To provide information to their customer regarding their queries and resolve the end customer issues as per defined SLA , Able to work independently and efficiently to meet SLA , Able to comprehend the request of the customer and meet the quality standard

Participate in planning and forecasting exercises with onshore and business associates

Create financial reports on costs and allocations and perform analysis on various cuts for presentation to management and business groups

Identify and implement improvements in formats and templates used for reporting and analysis

Ensure that all SLAs are met, measured and reported to the clients on agreed frequency

Run the governance with clients and maintain action logs to record, track and close the issues

Act as first escalation point of contact for all service delivery related matters

Conduct team meetings, collect information on people issues and implement actions to address them.

Review of deliverables on defined parameters.

Continuous process improvements to create capacities.

Build, own and improve internal controls in the processes

QUALIFICATION:

SKILLS:

Masters in Business Administration, MBA, MBA(PGDM)

EXPERIENCE: Fresher

No.  OF POSITIONS: 1

More Details

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