Senior customer support executive
Company: HCL Technologies LTD
LOCATION: Gurgaon
EXPERIENCE: 3-5 Years
No. OF POSITIONS: 30
SKILLS:
B.A
DELIVERY VOICE | SENIOR CUSTOMER SUPPORT EXECUTIVE | GURGAON
JOB DESCRIPTION:
DESIGNATION: Senior customer support executive
To provide information to their customer regarding their queires and resolve the end customer issues as per defined SLA , Able to work independently and efficiently to meet SLA , Able to comprehend the request of the customer and meet the quality standard
AttendanceorLogin HoursorUnsechduled LeaveorSLA targets as per defined by the process
Improving skill level through self-development or nominating training programs
Skill reverification Tests
Meet the defined Quality Scores. Innovation and Process Improvement
The individual should be able to work effectively in a team whilst enthusing others to do the same for achievement of common goals of the team
To consistently meet or exceed CSAT parameters as defined for the process.
QUALIFICATION:
SKILLS:
BA
EXPERIENCE: 3-5 Years
No. OF POSITIONS: 30
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