Senior customer support executive job in Gurgaon

Senior customer support executive

Company: HCL Technologies LTD

LOCATION: Gurgaon

EXPERIENCE: 3-5 Years

No. OF POSITIONS: 30

SKILLS:

B.A

 

DELIVERY VOICE | SENIOR CUSTOMER SUPPORT EXECUTIVE | GURGAON

JOB DESCRIPTION:

DESIGNATION: Senior customer support executive

 

To provide information to their customer regarding their queires and resolve the end customer issues as per defined SLA , Able to work independently and efficiently to meet SLA , Able to comprehend the request of the customer and meet the quality standard

AttendanceorLogin HoursorUnsechduled LeaveorSLA targets as per defined by the process

Improving skill level through self-development or nominating training programs

Skill reverification Tests

Meet the defined Quality Scores. Innovation and Process Improvement

The individual should be able to work effectively in a team whilst enthusing others to do the same for achievement of common goals of the team

To consistently meet or exceed CSAT parameters as defined for the process.

QUALIFICATION:

SKILLS:

BA

EXPERIENCE: 3-5 Years

No. OF POSITIONS: 30

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