Senior Specialist – Cloud & Infra Services
Company: Larsen & Toubro Infotech Ltd
Location: Chennai, IN
Backup Windows, Unix, and Linux Services: – • Commvault mandatory. • Veeam. • Maintaining backup schedule, and backup system optimization and enhancement • Operating System backup and restore • Reporting, Performance monitoring, analysis, and capacity planning. • Backup agent Installation • Commvault Live Sync Configuration – Scripting knowledge – Good understanding of Support, diagnostics and Ticketing tool Administrating Soft skills required • Creative thinking, strong analytical and problem-solving skills to resolution. • Good service management knowledge • Strong Knowledge of monitoring tools mentioned above. • ITIL ® Process Knowledge • ITIL® V4 Foundation (preferred) • Communication skills • Should be willing to work in shifts as per customer timings • Knowledge/experience across process and tools as detailed in previous sections JD: • Executes Troubleshooting methodology and root-cause analysis to resolve small to intermediate level problems. • Acts as a Tier II focal point to resolve all break/fix and service degradation issues. • Adheres to the agreed event management notification and escalation procedures.
• Leads availability management activities to optimize maintenance and design measures that meet contracted SLAs. • Adheres to Client change management process and procedures • Prepares and executes systems maintenance plans to proactively manage reliability and service expectations. • Responsible for upgrading, and managing OS’s on all production systems • Performs periodic reviews of Configuration Items (CIs) to ensure compliance with policies and standards. Perform thorough operational readiness activities. • Prepares and maintains technical documentation to assist with the ongoing operation, maintenance, and development of the enterprise services. • Performs configuration management activities to manage work instructions and implement configuration changes following agreed procedures. • provide the automatic notification of Events for all in-scope Configuration Items; • monitor hardware and system software status, CPU, memory, disk usage against predetermined thresholds and environmental controls and take necessary action based on detected Problems or Issues; • monitor the patch lists supplied by the Third-Party Vendor and implement as required and approved by the Customer; • deploy Windows Server patches as per mutually agreed schedule
• identify, escalate, and document Problems using the Problem Management process; • Specialise in integration and troubleshooting of Commvault solution with Vmware Vcenter • Good understanding of VMWare snapshot management • provide Incident escalation and interact as necessary with Customer Third-Party Vendor; and • escalate hardware and other Third-Party Vendor related malfunctions to Customer Third-Party Vendor for Resolution in accordance with agreed service level. • Backup Service will provide Monitoring and Management of Customer-owned backup infrastructure and for technologies • The Backup Managed Service includes the following Service elements: • Backup Policy Management; • Backup Job Monitoring, Job Administration and Reporting Service; • Backup Restoration and Retention.
• monitor and administer of Customer backup infrastructure; • perform backup administration to Customer’s backup Infrastructure, including, Change Management, routine health checks and performance analysis; • plan and coordinate for executing the firmware/software upgrades on the Customer’s backup Infrastructure platform with OEM; • monitor backup clients and backup schedules as per the Standard Backup Policy • provide one Service Request management per month as detailed in Managed Backup Service Package. • perform Backup Job Monitoring and Administration to manage routine and planned Backup schedule jobs, including Service Request fulfillment; • Configuration of LiveSync jobs • provide ad-hoc reporting on receipt of a logged Service Request. • maintain the Customer Backup data in the
Job Segment: System Administrator, Cloud, Change Management, Unix, Linux, Technology, Management