5 Associate job in Multi-location USA

5 Associate jobs in Delaware, Indiana, and Michigan

1.

Associate

Company: HCL Technologies LTD

LOCATION: Delaware

EXPERIENCE: 2.5-5 Years

No. OF POSITIONS: 1

Skills:

DWP-FSS-Desk Side Services

 

CONTRACT | ASSOCIATE | DELAWARE

JOB DESCRIPTION:

DESIGNATION: Associate

 

Field Services (1.) To provide support for on-call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within the agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value-adding activities such as Knowledge base update and management, Training freshers, and coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases

QUALIFICATION:

SKILLS:

DWP-FSS-Desk Side Services

EXPERIENCE: 2.5-5 Years

No OF POSITIONS: 1

More Details

 

2.

Associate

Company: HCL Technologies LTD

LOCATION: Michigan

EXPERIENCE: 2.5-5 Years

No. OF POSITIONS: 1

Skills:

DWP-FSS-Desk Side Services

 

CONTRACT | ASSOCIATE | MICHIGAN

JOB DESCRIPTION:

DESIGNATION: Associate

 

Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer s end users

Route problems to internal 2nd and 3rd level IT support staff.

Coordinate and manage relationships with vendors and support staff that provide hardware/software/network problem resolution.

Administer and provide User account provisioning.

Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumventions.

. Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders/incidents to appropriate

support teams and follow up until closure.

. Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution,

and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs

. Perform user account management activities

Escalate complex problems to appropriate support specialists

Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets,

presentation graphics, database management systems, electronic mail, and communications)

. Troubleshoot client software and basic network connectivity problems

. Identify, evaluate and prioritize customer problems and complaints

. May train users and operators on a limited basis and/or may write training procedures

. Participate in ongoing training and departmental development

. Routine maintenance updates with other IT staff and business units

. Provide all required documentation including standards, configurations, and diagrams

. Provide knowledge transfer of EUC operations (1.) To provide support for on-call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within the agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value-adding activities such as Knowledge base update and management, Training freshers, and coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases

QUALIFICATION:

SKILLS:

DWP-FSS-Desk Side Services

EXPERIENCE: 2.5-5 Years

No. OF POSITIONS: 1

More details

 

3.

Associate

Company: HCL Technologies LTD

LOCATION: Michigan

EXPERIENCE: 2.5-5 Years

No. OF POSITIONS: 1

Skills:

DWP-FSS-Desk Side Services

 

CONTRACT | ASSOCIATE | MICHIGAN

JOB DESCRIPTION:

DESIGNATION: Associate

 

Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer s end users

Route problems to internal 2nd and 3rd level IT support staff.

Coordinate and manage relationships with vendors and support staff that provide hardware/software / network problem resolution.

Administer and provide User account provisioning.

Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumventions.

. Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders/incidents to appropriate

support teams and follow up until closure.

. Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution,

and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs

. Perform user account management activities

Escalate complex problems to appropriate support specialists

Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets,

presentation graphics, database management systems, electronic mail, and communications)

. Troubleshoot client software and basic network connectivity problems

. Identify, evaluate and prioritize customer problems and complaints

. May train users and operators on a limited basis and/or may write training procedures

. Participate in ongoing training and departmental development

. Routine maintenance updates with other IT staff and business units

. Provide all required documentation including standards, configurations, and diagrams

. Provide knowledge transfer of EUC operations (1.) To provide support for on-call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within the agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value-adding activities such as Knowledge base update and management, Training freshers, and coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases

QUALIFICATION:

SKILLS:

DWP-FSS-Desk Side Services

EXPERIENCE: 2.5-5 Years

No. OF POSITIONS: 1

More details

 

4.

Associate

Company: HCL Technologies LTD

LOCATION: Indiana

EXPERIENCE: 2.5-5 Years

No. OF POSITIONS: 1

Skills:

DWP-FSS-Desk Side Services

 

CONTRACT | ASSOCIATE | INDIANA

JOB DESCRIPTION:

DESIGNATION: Associate

 

Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer s end users

Route problems to internal 2nd and 3rd level IT support staff.

Coordinate and manage relationships with vendors and support staff that provide hardware/software/network problem resolution.

Administer and provide User account provisioning.

Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumventions.

. Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders/incidents to appropriate

support teams and follow up until closure.

. Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution,

and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs

. Perform user account management activities

Escalate complex problems to appropriate support specialists

Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets,

presentation graphics, database management systems, electronic mail, and communications)

. Troubleshoot client software and basic network connectivity problems

. Identify, evaluate and prioritize customer problems and complaints

. May train users and operators on a limited basis and/or may write training procedures

. Participate in ongoing training and departmental development

. Routine maintenance updates with other IT staff and business units

. Provide all required documentation including standards, configurations, and diagrams

. Provide knowledge transfer of EUC operations (1.) To provide support for on-call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within the agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value-adding activities such as Knowledge base update and management, Training freshers, and coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases

QUALIFICATION:

SKILLS:

DWP-FSS-Desk Side Services

EXPERIENCE: 2.5-5 Years

No. OF POSITIONS: 1

More Details

 

5.

Associate

Company: HCL Technologies LTD

LOCATION: Michigan

EXPERIENCE: 2.5-5 Years

No. OF POSITIONS: 1

Skills:

DWP-FSS-Desk Side Services

 

CONTRACT | ASSOCIATE | MICHIGAN

JOB DESCRIPTION:

DESIGNATION: Associate

 

Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer s end users

Route problems to internal 2nd and 3rd level IT support staff.

Coordinate and manage relationships with vendors and support staff that provide hardware/software / network problem resolution.

Administer and provide User account provisioning.

Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumventions.

. Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders/incidents to appropriate

support teams and follow up until closure.

. Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution,

and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs

. Perform user account management activities

Escalate complex problems to appropriate support specialists

Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets,

presentation graphics, database management systems, electronic mail, and communications)

. Troubleshoot client software and basic network connectivity problems

. Identify, evaluate and prioritize customer problems and complaints

. May train users and operators on a limited basis and/or may write training procedures

. Participate in on-going training and departmental development

. Routine maintenance updates with other IT staff and business units

. Provide all required documentation including standards, configurations and diagrams

. Provide knowledge transfer of EUC operations (1.) To provide support for on-call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within the agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements, and company policies (4.) Work on value-adding activities such as Knowledge base update and management, Training freshers, and coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases

QUALIFICATION:

SKILLS:

DWP-FSS-Desk Side Services

EXPERIENCE: 2.5-5 Years

No. OF POSITIONS: 1

More Details

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