Best It- Software jobs in HCL Technologies LTd In United States

Best It- Software jobs in HCL Technologies Ltd

 

Best It- Software jobs in HCL Technologies Ltd : Lead Consultant, Lead Engineer, Associate General Manager, Associate General Manager, and Other Jobs. Let’s Know about it Full Detail.

 

 

Lead Consultant

Company: HCL Technologies LTD

Location: Texas

Project role: Lead consultant

Qualification: B Tech

Experience: 5-9 Years

Skills: EndPoint

No. of positions: 1

 

Job description:

 

  1. Provide technical support, including monitoring, reporting, tool administration.
  2. Analyze and refine system requirements.
  3. Good understanding and adherence to the ITIL framework.
  4. 3- 5 years experience as a Systems Analyst/Engineer with a focus on Endpoint Security
  5. Maintain security infrastructure, providing stability by following and using tools, policies, processes, and procedures.

 

  • To ensure process compliance in the assigned module, and participate in technical discussions or reviews as a technical consultant for a feasibility study (technical alternatives, best packages, supporting architecture best practices, technical risks, breakdown into components, estimations).
  • To develop and guide the team members in enhancing their technical capabilities and increasing productivity
  • To prepare and submit status reports for minimizing exposure and risks on the project or closure of escalations.
  • To be responsible for providing technical guidance or solutions; define, advocate, and implement best practices and coding standards for the team.

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Best It- Software jobs in HCL Technologies Ltd

 

Lead Engineer

Company: HCL Technologies LTD

Location: Texas

Project role: Lead engineer

Qualification: B Tech

Experience: 2.5-5 Years

Skills: Creo

No. of positions: 5

 

 

Job description:

To create, assign and track work plans for delivery and also provide technical guidance for work completion.

 

  • To assign work to team members
  • To create a New manifold Design for New assembly, Releasing parts as Prototypes for testing the assembly before releasing documents to production.
  • To interact with clients, create work plans and reports, and track schedules
  • To Mentororguideortrain junior members in the team
  • To Review drawings before releasing them into Production, Checking of Analyzing and Checking of Interference or fitment in the tool assembly

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Best It- Software jobs in HCL Technologies Ltd

 

Associate General Manager

Company: HCL Technologies LTD

Location: Arizona

Project role: Associate general manager

Qualification: B Tech

Experience: 11-15 Years

Skills: SDM

No. of positions: 1

 

Job description:

Responsibilities:-
  1. Project Management – Coordinating interfaces between ITSCM and other processes, including service level management, information security management, availability management, capacity management, and business continuity management.
  2. SLA & KPI Management – To ensure all SLA and KPI for the project is been over and above achieved.
  3. Client Management- To ensure the right communication is been liaised with clients. Establish clear client retention goals.
  4. Team Management – Team building and handling skills
  5. Training – Standard technical and cust excellence training material to be implemented and followed
  6. Transition – Due diligence and coordination wit the transition team for proper implementation of the process
  7. Quality Management – To ensure the teams quality standard are always met with the required standards
  8. Automation – Process improvement and automation opportunities to be explored and implemented
  9. Budgeting – Revenue projections and planning of project costing
  10. Margin Improvement – To align with the companies goal and meet the targets projected
  11. Multiple Accounts – To handle and lead multiple accounts
  12. RFP Management – To work with the presales team for any new RFP’s

 

  • To ensure customer engagement or satisfaction and reference ability
  • To plan for Program and Delivery Management and ensure that the agreed deliverables in terms of margin are met.
  • To anchor process improvement or compliance (human error reporting) and other organizational initiatives (automation, Lean IT implementation)
  • To guide, manage, develop, and engage the team thereby ensuring employee retention
  • To ensure upskilling or creation of resources through internal academies or training and growth rotation

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Best It- Software jobs in HCL Technologies Ltd

 

Associate General Manager

Company: HCL Technologies LTD

Location: North Carolina

Project role: Associate general manager

Qualification: Associate of Science, B.E, B.I.S(Bachelor of Information Sciences), B.I.T, B.Sc (Hons), BA(Hons), Bachelor of Arts, Bachelor of Business Studies(BBS), BBA, BBM, BCA, BCom, BCS, BE/B.Tech (Hons), BSc(Eng) – Bachelor of Science in Eng

Experience: 7-12 Years

Skills: SERVICE DESK

No. of positions: 1

 

Job Description:

Maintain high performing service support functions including an IT Service Desk, Desktop Support, VIP Support, All End User Computing support like Imaging, Application packaging distribution

Operational knowledge on Network Voice technologies like Cisco, Avya, contact center etc.

Strong understanding of End user computing tools along with automation tools like chatbots etc.

Owner of the Incident, Request, Change, and Escalation processes, ensuring high levels of performance in these processes, accurate reporting and establishing service improvement activities when required

As the owner of the escalation process, the Service Delivery Manager will take ownership of major incidents to ensure coordination of resolving parties, effective communication with stakeholders and post-incident review

Monitor, control, and support service delivery; ensuring systems, methodologies, and procedures are in place and followed

Champion Service and Support in projects and developing a strong understanding of projects impacting your service area and ensuring service impact is minimized and agreed

Be accountable for the quality of Service and performance; ensuring future demand from growth and projects is understood and factored into capacity plans for all associated systems

Drive internal and third-party service review meetings covering performance, service improvements, quality, and processes

 

Meeting Support

Deliver excellent Presentation and Audio Visual support, ensure meeting room technology is maintained to high standards and routinely checked to ensure high levels of availability

Ensure that training services are in place to educate staff on how to use the meeting rooms and collaboration technology effectively

 

Technical

Lead the Desktop Management team to continually improve the desktop computing environment

Manage the desktop computing environment to ensure that laptops, PC s, and other access devices are built and maintained to high standards of performance and security

Ensure that patching and anti-virus updates are carried out promptly and effectively

Understand IT Service Desk Operation and the ways to improve the quality of services

Work with the Technical Design team to evolve standards for hardware, software, and security in the desktop environment

 

 

Performance & Quality

 

Make recommendations for Service Improvement Plans and ensure actions are followed through to completion in a timely manner

Work with internal and third-party teams to ensure actions are taken and completed to protect and improve services

Provide regular and accurate management reporting on IT Service performance

Effectively deliver/manage Staff Management including recruitment, mentoring, training, target setting and performance assessment

Develop and implement pans to enhance customer satisfaction

Be an ambassador for IT, working across the business to provide effective communication on IT matters and build relationships with other teams to ensure effective dialogue between departments.

 

  • To effectively manage a team of project managers to ensure the timely completion of all customer project deliverables assigned to each team member
  • To provide the required support to resolve escalated issues related to programs or projects undertaken and team performance
  • To manage excellent relationships with customers or business units and ensure positive customer satisfaction for deliverables provided
  • To implement best practices, develop processes procedures and identify process efficiency measures so as to improve deliverables’ quality and innovate global project management methodology with a view to maximizing value provided to the business units
  • To contribute to business growth through the expansion of current service offerings and is accountable

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