Lead Administrator Job in New York City

Lead Administrator

Company: Wipro LTD

Location: New York City, United States

Req ID: 2919605

 

Job Description:

Lead Administrator

 

Responsibilities:

  • Supporting IT equipment in a large corporate environment
  • IMAC Support – IT equipment Install/Move/Add/Change
  • Track and resolve customer incidents and requests through the ServiceNow ticketing tool
  • Troubleshoot and resolve hardware and software issues for Windows and MAC devices
  • Troubleshooting Hardware and Software issues for any Retail Stores (Payment Terminals, Printers, Scanners, Back-office PCs, Wi-Fi connectivity etc.)
  • Restoration and migration of user data
  • Shipping, receiving, and disposal of IT equipment
  • Smart Hands support to assist other support groups such as networking, server, and telecommunication teams
  • Printer and peripheral device support
  • Mobile device support
  • Inventory management of IT assets including asset auditing
  • Video Conference room equipment support and meeting support
  • Execute and follow appropriate KB articles
  • Special event support including potential after-hours support requirements
  • VIP support
  • Travel requirement to customer offices and retail stores as and when required for troubleshooting IT issues.

 

Basic Qualification:
  • Windows and MAC hardware and software troubleshooting skills and experience
  • Ability to do in-depth research and troubleshooting for complex technical issues
  • Ability to complete all work tasks with minimal supervision
  • Excellent time management skills to prioritize workload
  • Ability to walk, bend and lift equipment up to 50 pounds and perform Physical duties of connecting computer equipment
  • Experience supporting both MAC & Windows OS, Microsoft Office, smartphones, Audio Video/Video Conference equipment, printers, and the following PC hardware manufacturers: Apple & HP.
  • Office 365 and Skype for Business/Skype Room Systems Troubleshooting
  • Basic understanding and troubleshooting of LAN and WAN infrastructure, including on-site servers, WAPs, switches, and routers.
  • High level of flexibility and the ability to positively respond to changes in work requirements
  • Ability to operate and communicate effectively while under pressure is essential
  • Ability and willingness to learn new technologies
  • Willingness and skills necessary

 

Customer Experience Skills
  • Excellent verbal and written communication skills
  • Good technical writing skills and a willingness to document all work performed
  • Ability to communicate and interact with both technical and non-technical customers
  • Strong customer service experience in a corporate environment
  • High level of professionalism and strong personal interaction skills
  • Good technical writing skills and a willingness to document all work performed

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