Senior customer service representative Job in North California

Job Title: Senior customer service representative

Company: HCL Technologies LTD

LOCATION: North Carolina

EXPERIENCE: Fresher

Skills: DWP-FSS-Desk Side Services

No. OF POSITIONS: 1

 

 

BUSINESS LINE HOURLY | SENIOR CUSTOMER SERVICE REPRESENTATIVE | NORTH CAROLINA

JOB DESCRIPTION:

To provide information to their customer regarding their queires and resolve the end customer issues as per defined SLA , Able to work independently and efficiently to meet SLA , Able to comprehend the request of the customer and meet the quality standard (1.) AttendanceorLogin HoursorUnsechduled LeaveorSLA targets as per defined by the process (2.) Improving skill level throughSelf development or nominating training programs

Skill reverification Tests (3.) Meet the defined Quality Scores. Innovation and Process Improvement (4.) The individual should be able to work effectively in a team whilst enthusing others to do the same for achievement of common goals of the team (5.) To consistently meet or exceed CSAT parameters as defined for the process.

QUALIFICATION:

SKILLS:

Domain Competencies (BSERV )-Retail-Voice and Accent

EXPERIENCE: Fresher

No. OF POSITIONS: 1

More Details

My name is Dhananjay kumar sah . I live in Noida, Utter Pradesh. I am completed to B.Tech in Computer science. I have 7 years of experience in Government and private job posting work. I publish to genuine private jobs and Latest Technews.

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