Job Title: Senior customer service representative
Company: HCL Technologies LTD
LOCATION: North Carolina
EXPERIENCE: Fresher
Skills: DWP-FSS-Desk Side Services
No. OF POSITIONS: 1
BUSINESS LINE HOURLY | SENIOR CUSTOMER SERVICE REPRESENTATIVE | NORTH CAROLINA
JOB DESCRIPTION:
To provide information to their customer regarding their queires and resolve the end customer issues as per defined SLA , Able to work independently and efficiently to meet SLA , Able to comprehend the request of the customer and meet the quality standard (1.) AttendanceorLogin HoursorUnsechduled LeaveorSLA targets as per defined by the process (2.) Improving skill level throughSelf development or nominating training programs
Skill reverification Tests (3.) Meet the defined Quality Scores. Innovation and Process Improvement (4.) The individual should be able to work effectively in a team whilst enthusing others to do the same for achievement of common goals of the team (5.) To consistently meet or exceed CSAT parameters as defined for the process.
QUALIFICATION:
SKILLS:
Domain Competencies (BSERV )-Retail-Voice and Accent
EXPERIENCE: Fresher
No. OF POSITIONS: 1
