Senior customer service representative job in Texas

DESIGNATION: Senior customer service representative

Company:HCL Technologies LTD

LOCATION: Texas

EXPERIENCE: 1-3 Years

No. OF POSITIONS: 1

Skills: Support Competencies (C3i DPO)-Support (C3i DPO)-Customer Service

 

 

BUSINESS LINE HOURLY | SENIOR CUSTOMER SERVICE REPRESENTATIVE | TEXAS

JOB DESCRIPTION:

 

To provide information to their customer regarding their queries and resolve the end customer issues as per defined SLA Able to work independently and efficiently to meet SLA Able to comprehend the request of the customer and meet the quality standard (1.) AttendanceorLogin HoursorUnsechduled LeaveorSLA targets as per defined by the process (2.) Improving skill level through self development or nominating training programs

Skill reverification Tests (3.) Meet the defined Quality Scores. Innovation and Process Improvement (4.) The individual should be able to work effectively in a team whilst enthusing others to do the same for achievement of common goals of the team (5.) To consistently meet or exceed CSAT parameters as defined for the process.

QUALIFICATION:

SKILLS:

Support Competencies (C3i DPO)-Support (C3i DPO)-Customer Service

EXPERIENCE: 1-3 Years

No. OF POSITIONS: 1

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