Technical Writer Job in Columbia

Technical Writer

Company: AFLAC INCORPORATED

The Location:  Columbia, SC, US, 29210

The Division:  Group Voluntary Benefits

Job Id:  3554

 

Job Description

Technical Writer

Technical Writer Job in Columbia

Researches write, prepares, and reviews appropriate relevant materials to ensure that all communications and manuals are routed through the appropriate channels for review and approval before distribution and use; adheres to guidelines established by Document Control and Corporate Communications regarding the style and layout of documents; ensures proper notification is communicated out to SMEs, departments, and on the Quality Management System; adheres to all SLA’s created by leadership

 

Principal Duties & Responsibilities

 

  • Research, gather, and verify the information to create, revise, and maintain all procedural and process documentation, including gathering primary and/or secondary data and information, compiling and preparing responses, understanding products, projects, requirements documents, identifying audience needs, writing, drafting, editing, and revising documents and communications to meets deadlines
  • Acts as documentation expert and consults with the functional areas concerning the best practices for documenting and communicating process and procedural changes; partners with the functional areas to obtain feedback concerning documentation and provides recommendations for improvement in documentation and in increased manual usage
  • Researches write, prepares, and reviews appropriate relevant materials to ensure that all communications and manuals are routed through the appropriate channels for review and approval before distribution and use; adheres to guidelines established by Document Control and Corporate Communications regarding the style and layout of documents, and ensures that information posted to the Internet/intranet meet corporate requirements and functional department needs
  • Works as part of project teams to create new manuals for new procedures and policies; works as a validation specialist through departmental reviews of all procedural documents; Edits, proofreads, and produces assigned materials such as, procedures, and policy manuals, determines the relevance of general information to keep documentation current; stays abreast of overall department activities and projects; accepts source documents and creates documentation in the desired format; controls the distribution of documentation as authorized
  • Establishes, maintains, and archives the library of all material,; ensures that information is accurate and modified (as required) to reflect current division, organization, or regulatory procedures, policies, laws, and trends
  • Performs research of previous procedures and processes as required and provides detailed information to areas such as Legal, Compliance, and Internal Audit as information is needed for Market Conduct Exams and Legal Inquiries
  • Acts as a liaison between the functional areas and other areas within Aflac such as Legal and Compliance to ensure documentation adheres to regulatory requirements; ensures that customer requests are promptly and accurately resolved
  • Contributes to the improvement and development of services provided by Document Control; collaborates with teammates to discuss process improvements and assist in the creation and edits of documents to ensure deadlines are achieved; reviews documentation edited by team members as peer review, ensuring quality checks
  • Performs other duties as assigned

 

Education & Experience Required
  • Bachelor’s Degree in English, Business Administration, or related field
  • 4 years of work experience performing duties directly related to the duties of this position

Or an equivalent combination of education and experience

 

 

Job Knowledge & Skills

 

  • Experience using Microsoft Office business suite of software
  • Knowledge of basic writing, English grammar, and spelling to create, edit, and/or proofread professional-quality publications that effectively communicate with the chosen audience
  • Excellent oral, written, and interpersonal communications skills to effectively interact with internal and external customers
  • Knowledge of Aflac’s products, functional area systems, and procedures and the ability to question procedures and functions to ensure proper documentation
  • Strong attention to detail

 

Competencies

 

  • Acting with Integrity – Clearly states goals and beliefs; lets people know his/her true intentions; does what he or she said they would do; follows through on commitments
  • Communicating Effectively – Expresses ideas and information in a clear and concise manner; tailors message to fit the interests and needs of the audience; delivers information in a manner that is interesting and compelling to the listener
  • Pursuing Self-Development – Demonstrates ambition and desire to move forward in his/her career; engages others in discussions about career development; seeks feedback on ways to increase his/her performance; takes advantage of opportunities to build new skills and capabilities
  • Serving Customers – Builds strong relationships with customers; stays aware of customer needs, concerns and satisfaction; response promptly to customer questions and requests; effectively manages
  • Supporting Change – Enthusiastically participates in new change initiatives and programs; focuses on reasons why changes will work and how they will be beneficial
  • Supporting Organizational Goals – Actively supports organizational goals and values; demonstrates enthusiasm toward the company’s goals and mission; aligns actions around organizational goals
  • Working with Diverse Populations – Shows respect for the beliefs and traditions of others; encourages and promotes practices that support cultural diversity; discourages behaviors or practices that may be perceived as unfair, biased, or critical toward people with certain backgrounds

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