DESIGNATION: Track lead-deskside support

Company:HCL Technologies LTD

LOCATION: Illinois

EXPERIENCE: 2.5-5 Years

No. OF POSITIONS: 1

Skills: DWP-FSS-Desk Side Services

BUSINESS LINE FT | TRACK LEAD-DESKSIDE SUPPORT | ILLINOIS

JOB DESCRIPTION:

Senior Deskside Support Technician (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases

QUALIFICATION:

SKILLS:

DWP-FSS-Desk Side Services

EXPERIENCE: 2.5-5 Years

No. OF POSITIONS: 1

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